Effective Date: [Insert Date]
1. Introduction
At Defy The Grid Inc. (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your choices regarding that information.
This policy applies to personal information collected when you:
- Visit our website or interact with our online services
- Contact us for support, order updates, or inquiries
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information that helps us deliver and improve our services, including:
a. Information You Provide Directly
- Name, email address, phone number, postal address
- Order and billing details
- Communications you send us
b. Automatically Collected Information
We may automatically collect certain technical data when you use our site:
- IP address, device type, browser type
- Pages visited, links clicked, time spent on pages
- Cookies and similar tracking technologies
This helps us understand site usage and improve performance.
c. Transaction and Purchase Information
When you place an order, we receive details about what you purchased and billing/shipping information. We do not store payment card details; these are processed by secure third-party payment processors.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Communicate with you about your account or purchases
- Improve our website, products, and services
- Provide customer support
- Send you marketing communications (if you opt in)
We may analyze website usage data to optimize performance and enhance your user experience.
4. Cookies & Tracking Technologies
We and our partners use cookies and similar technologies to:
- Enable website functionality
- Analyze site performance
- Deliver relevant content
You can control cookies through your browser settings, but disabling certain cookies may affect site functionality.
5. Sharing Your Information
We may share your data in the following limited circumstances:
- With service providers who help us operate the website and support the business
- To comply with legal obligations or respond to lawful requests
- During business transfers (e.g., sale of assets)
- With your consent
We do not sell your personal information to third parties for profit.
6. Your Rights and Choices
Depending on where you live, you may have rights to:
- Access or receive a copy of your personal information
- Correct or update your data
- Request deletion or restriction of processing
- Opt out of marketing communications
To exercise these rights, contact us at the details below.
7. Data Security
We implement reasonable safeguards to protect your information from unauthorized access, destruction, or disclosure. However, no security system is completely secure; by using our services, you acknowledge this limitation.
8. Children
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy when necessary. The “Effective Date” at the top will reflect the most recent revision. Continued use of our services indicates acceptance of the updated policy.
10. Contact Us
If you have questions about this policy or wish to exercise your privacy rights, please contact:
Defy The Grid Inc.
Email: [email protected]
Phone: 833.799.7997