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We use a 3rd party insurance company who is comparatively quick at distributing funds, but also has has strict rules to be followed before enacting insurance on a lost package. In the rare case that you suspect a package has been lost please refer to the following:
Domestic Insurance Policy:

  1. If tracking doesn’t update for 10 days, contact us and we will get the process started with notifying the insurance company and filing a lost mail report with the shipping agent.
    – If tracking updates, the 10-day counter restarts.
  2. The insurance company is going to want to see 20 days of tracking without updates. After the 20 days, please contact us and we will either resend your shipment or issue a refund if inventory is not available.
  3. If your order shows up after a refund has been issued, please contact us and we’ll send a return label. Our insurance company checks tracking on trouble packages on a semi-weekly basis and has been known to prosecute insurance fraud.

In our experience sending thousands of packages a year, sometimes the shipping agent makes mistakes and there’s nothing we can do other than follow the above steps. Most mistakes resolve by themselves, but for those that don’t, you can rest assured that your package was fully insured.

This is rare but does happen. There can be several causes, which consist of the following:

  • The mailman scanned everything as delivered well before delivering your package. Wait a day or so for it to show up.
  • It was delivered to a neighbor’s mailbox. Contact the local Shipping Agent and ask for a GPS coordinate of the package’s last scan. You can use maps to locate the possible delivery location of your package
  • The package was stollen. We send a delivery notification to help midigate packages being on the porch for too long.

If tracking shows “delivered” there’s very little that insurance will be able to do. The best solution for this rare circumstance is to have your packages delivered to a known safe location.

On orders of $700+ our insurance requires signature confirmation. Orders less than that will be sent with regular confirmation.

This can happen and frequently does in these circumstances:

  • Preorders – We are still waiting inventory to fulfill your order.
  • Huge influx of orders – Our shipping department is overwhelmed with a sudden increase of orders. This will resolve with in a few days.
  • Quality Issues – Some of the products we had in stock are of poor quality and we are waiting for our next shipment to send high quality products.
  • Shipping agent error – A shipping agent fails to scan packages as they are dropped off and subsequently the package doesn’t get scanned until it hits the regional processing unit.

Shipping is $7.99 for orders under $299.

Shipping is free for orders over $299

Expedited shipping is available at an extra cost, otherwise most orders will ship via USPS First Class mail.

The easiest way to do this is place another order with your desired payment method. Be sure to send us an email to cancel the original order.

Though we have several checks and balances to make sure orders are accurately fulfilled, we still make errors. If you think an error was made, please contact us and we’ll work on making it right. We have several methods to verify order contents including but not limited to the following:

  • Video surveilence of every package being packed up
  • Weights of outgoing packages
  • Daily pick list counts vs actual counts

With that being said, we understand that people are generally honest and well-meaning. We will make the verification process as smooth and fast as possible.

Yes, we’re always open to the option of trading bullion for bullion. Call to let us know what you have, give you fair values and we’ll help make that happen. 833.799.7997

The ultimate list of Frequently Asked Questions can be found here: Goldback FAQ

We use Goldback’s Manufacturer’s Minimum Retail Rate (MMRP), which is the lowest price we can contractually sell them for. Anything lower than that risks our contract with Goldback Inc. and possibly makes it so that we will not be able to get more.

Absolutely! They can be used as barter where ever the laws permit.

Yes, similar to State quarters, goldbacks from Utah are interchangeable to goldbacks from Nevada and so forth.

Yes, we buy them back, please check our product listings for specific prices we pay. One note: You may be able to get a better price by selling on eBay or spending them as bartering instruments using Goldback’s exchange rate at goldback.com.

If you live in Utah, Nevada, New Hampshire, Wyoming, etc… you can find vendors who accept goldbacks here: https://www.goldback.com/featured-businesses

If you live outside of Goldback states, you’d be surprised how many people accept them as payment. Roughly 30% of small businesses accept goldback, given our current economic environment. We’ve purchased eggs, storage space, burgers, seeds, etc. all from stores who haven’t heard about the goldback previously.

 

We welcome questions, but please review the FAQ above for fastest answers 🙂

Open: M-F 9am-2pm MST
Closed: Sat, Sun and all holidays

Call: 833.799.7997

Email: [email protected]

Mailing Address:
DefyTheGrid
62 W Center St #10
Fairview, UT 84629

About us:
My wife and I are on a journey to detach from this crazy world as much as we can. Whether it be getting off the grid, using Goldbacks to buy our food, or gardening during the winter, we have set out to be completely self-sufficient for whatever is thrown our way and we’re happy to help others.