Shipping Policy

$200+ orders get Free Domestic Shipping only. For International Shipping, please see below.
* Free shipping is based on the cash discount price.
*During normal market conditions our shipping queue is 1 business days after your payment has cleared our account.

Pre-Sale Products and Products On Delay

If an order contains both pre-sale/delayed items and in-stock items, the entire order will not ship until the pre-sale/delayed items become available. If you wish to have in-stock items ship separately, it is recommended that you place separate orders; one for the in-stock items and one for the pre-sale/delayed items. Additional shipping charges may be incurred on any order that is split to ship in-stock items ahead of pre-sale/delayed items.

Shipping Insurance

Shipping insurance is not included unless the customer pays for it upon checkout.

If you paid for insurance and should something happen to your order during shipping, our insurance will cover the package (see below for restrictions which are put in place by our insurer). A signature will be required upon receipt of the package by the consumer at the discretion of DefyTheGrid. You might be permitted to file a claim on our insurance policy provided you directly receive the package from the common carrier. If you have agreed to waive signature requirements with your mail carrier, our insurance will not cover your package. If you have other individuals signing for your packages such as property managers, employees, neighbors, etc., or if you have us ship to a UPS Mail Store locations or other mailbox locations our insurance will not cover your package.

If your package is lost or damaged, it will be the responsibility of DefyTheGrid to file a claim with our insurance company. Once the claim is filed, you agree to fully cooperate with any requirement which may be required as part of the investigation. Any disputes regarding damaged, missing items, or non-delivery must be reported to DefyTheGrid Bullion within 3 business days of delivery date. Failure to fully cooperate will jeopardize the ability for us to replace or refund your lost or damaged package. Upon claim approval, we will replace or refund your purchase at our sole discretion.

If you have any further questions about the DefyTheGrid Shipping Procedure don’t hesitate to Contact Us!

International Shipping

DefyTheGrid does ship internationally. This shipping price will be quoted at the time of checkout. This price will be based on products ordered as well as location we are shipping to. Please note that some products sold on our website are not applicable for International Shipping. To learn more about our international shipping policy and to see which countries we ship to, please click here: International Shipping.