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To protect both our customers and our business, we only ship to the billing address associated with your payment method.

You cannot. Once an order is created we lock it in and cannot add products or make changes to the quantities on products in the order.

You may place another order but you will have to pay for shipping for that individual order.

Yes, we ship internationally. International shipping is a flat rate of $30, and delivery typically takes 45–60 days.

You will only need to sign for your package if your order was for $700 or more.

If your order hasn’t arrived, first check the tracking number sent to your email for the most up-to-date status.

If your tracking shows no movement for 25 days from the last known location, please reach out to us and we will initiate an insurance claim. Once the claim process has started, we will reship your order. If the original products are no longer available, we will provide compensation in another form.

If your tracking shows delivered but you did not receive the package, please contact your local post office and ask them to locate it using GPS scan data.

You will need to have your local post office email us at [email protected] referencing your order number and confirming that the package was delivered to the wrong address. Once that confirmation is received, we will reship your order.

Once an order has been placed, we cannot change the payment method.

If needed, you may request that we cancel your order so you can place a new one using your preferred payment method.

You can, however doing so will invoke a cancellation fee of 5% or $35, whichever is greater, plus market loss.

Technically you could place another order, but we ask customers to respect the “1 per customer” limit when it’s listed.

These limits are usually set so everyone has a fair chance to get at least one, and so we do not have to raise prices or limit availability even further.

If multiple orders are placed to bypass the limit, we will not issue shipping refunds related to those orders, and it may affect our willingness to make exceptions or provide additional accommodations in the future.

While your check/echeck may have cleared your bank, it typically takes 5–7 business days for the funds to fully clear and be accepted by our bank.

Although the funds have left your account, we cannot process or ship your order until the payment has fully cleared on our end.

If you entered your information incorrectly, please email us at [email protected] as soon as possible and we will do our best to correct it before the order ships.

Please note that we can only fix small errors (such as typos). We do not change full shipping addresses after an order has been placed.

If you did not receive a confirmation email, please contact us and we will manually resend it to you.

Yes. Defy The Grid is a trusted precious metals dealer with a strong track record of delivering real gold and silver products to customers across the United States.

We encourage you to review feedback from real customers on independent platforms:

• Trustpilot: defythegrid.com
• Better Business Bureau (BBB): Customer reviews
• Reddit Community Discussions: r/Goldback thread

We always recommend doing your own research and making informed decisions when purchasing precious metals.

At this time, we do not offer a standard military discount. However, we strive to be a low-cost leader in gold and silver and regularly offer a variety of promotions and discounts to all customers.

Your order may have been canceled in accordance with our Terms of Service for one of the following reasons:

• An incorrect payment amount was submitted when checking out with cryptocurrency
• Your check or payment did not arrive within the specified time frame
• Your order was placed under review and no action was taken to complete it

If you have questions about a specific order, please contact us and we’ll be happy to help.

Gold and silver prices are constantly changing based on the live market. Our prices are updated regularly to reflect current market conditions.

If your order is missing items or contains incorrect products, please contact us immediately. We maintain security footage of all orders being packaged and will review it to determine what occurred and resolve the issue.

Yes. If you would like to sell your metals, please visit:

https://defythegrid.com/sell-to-us/

Be sure to monitor your email closely for instructions during the sellback process.

No. However, you can go through our sellback process and use those funds to purchase the metals you want.

We understand this may not be ideal, but it helps keep everything straightforward and consistent.